FAQs: In-App Purchases (IAP) Payments

1. What is an In-App Purchase (IAP)?

An In-App Purchase allows you to buy additional content or services from within the app. These can include consumables like virtual currency, non-consumables like premium features, or subscriptions that unlock content over a set period.

2. How do I make an in-app purchase?

To make an in-app purchase:
  • Navigate to the section of the app where the purchase is available.
  • Select the item or subscription you want to buy.
  • Confirm your payment method (linked through your app store account) and authorize the purchase.

3. What payment methods can I use for in-app purchases?

In-app purchases are processed through your app store (Google Play or Apple App Store), so the payment methods available are those supported by the respective store, such as credit/debit cards, PayPal, or store credits.

4. Why is my in-app purchase not going through?

Common reasons why an in-app purchase may fail include:
  • Insufficient funds or declined payment method.
  • Internet connectivity issues.
  • Restrictions on your app store account.
  • Temporary server issues. If you’re experiencing ongoing issues, try restarting the app or checking your app store account details.

5. I accidentally made a purchase. How can I request a refund?

Refunds for in-app purchases are handled directly by your app store (Google Play or Apple App Store). You can follow the steps outlined in your store’s help section to request a refund. We recommend you act quickly, as refunds are typically time-sensitive.

6. Can I transfer my in-app purchases to another account or device?

In-app purchases are generally linked to the app store account used to make the purchase. If you’re switching devices but using the same app store account, most non-consumable purchases and subscriptions should transfer. However, consumable items (e.g., coins or boosts) typically cannot be transferred.

7. What happens to my subscription if I uninstall the app?

Uninstalling the app does not automatically cancel your subscription. You will need to manually cancel it through your app store to avoid recurring charges. Your subscription will remain active until the end of the current billing cycle.

8. How do I cancel a subscription?

To cancel a subscription:
  • For Android users, go to the Google Play Store, find “Subscriptions” in your account settings, and select the one you wish to cancel.
  • For iOS users, go to the App Store, tap on your profile, and manage your subscriptions from there. You will retain access to the content until the end of your current billing period.

9. Why do I see unexpected charges on my account?

Unexpected charges may occur if:
  • A subscription was not canceled before the renewal date.
  • Someone else with access to your device made a purchase.
  • You forgot to disable auto-renewal for a subscription. Check your purchase history in the app store for more details.

10. Who do I contact if I need further help with an in-app purchase?

If you’re facing ongoing payment issues or have concerns about an in-app purchase, you can reach out to our support team within the app or via email at contactus@dubswork.com . Be sure to include your order ID and a detailed description of the issue. For refunds, you will need to contact the respective app store directly.